The error message "Base map is missing" means that you cannot install the map data, because the Product Key is set to a different region.
In this case, please contact our customer service under CoPilotPro@ALK.com for further assistance.
What can I do, if I receive the error message: "Base map is missing"?
Modified on: Feb 09, 2017
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If you have any further questions please get in touch with your CoPilot integrator or line manager
If you have any further questions please get in touch with your ALK Account Manager or submit a question via this form
