The version that has been stolen needs to be remotely deactivated. This can be done by logging onto MyCoPilot online and the product deactivated on the device. If you then wish to deploy the version back onto another device please use the original Product Key to initiate the new version.
A new device would need to be activated using the original product key. If you have any questions regarding this please get in touch at CoPilotPro@ALK.com.
I have had my device stolen, can I get a replacement copy?
Modified on: Feb 09, 2017
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If you have any further questions please get in touch with your CoPilot integrator or line manager
If you have any further questions please get in touch with your ALK Account Manager or submit a question via this form
