For North American regions only:
To submit a map improvement, please visit https:\\mapsure.alk.com
For Europe, Australasia, South America, Africa, Asia and Middle Eastern regions:
Please report mapping errors via a support ticket with detail including street name/number, postcode and the correction needed to be made, along with the map data version number in Settings > About CoPilot.
For routing issues related to mapping, please provide the start and end destination, including any intermediate stop(s) and/or Waypoint(s) you may have used for further investigation.
NOTE: CoPilot maps are drawn based on those which can be viewed online at here.com.
This means that, for example, if a street is missing from your CoPilot, one of the following scenarios may present:
the road is on here.com and it is tracked as the real one;
the road is on here.com but it is misleading for those who must follow the instructions since it carries substantial errors;
the road is missing on here.com.
Only in scenarios 2 and 3 it is worth to send an email ticket. In case 1, as the road and is already part of the changes made to the maps, it will be included in a future CoPilot update, so there is no need to contact us.
Thanks for your collaboration.
