If the address that you are sending is not being received by a device, please review the address to ensure it is in the correct format. If you are sending the address via the CoPilot SDK, further details on why the address has not been sent will be detailed within the diagnostic geocode file.

If the issue persists and the address appears to be in the correct format, please click Submit Ticket at the top of this screen to contact our Technical Support team.  Please include the version of CoPilot that you have deployed and the Operating System that is in use.