TROUBLESHOOTING FILES

Supported Versions: ALL


OVERVIEW

There may be situations where you'll need to work with Trimble MAPS to troubleshoot routing issues. To effectively troubleshoot those issues, we require a few specific pieces of information. The first is the Origin and Destination of the trip. The second is the location where the incident occurred (lat/long, zip code, cross streets, etc.).


Additionally, there are a few log files also needed. The log files provide essential information around versioning, licensing, and routing profiles which can be leveraged during the troubleshooting process. The CoPilot log files are stored in the “CoPilot Content Folder.” The name of this folder varies based on the platform being used. Please see the chart below that details the location of the “CoPilot Content Folder” on each platform.


PLATFORM
COPILOT CONTENT FOLDER NAME
Windows Mobile
CoPilot
Windows Laptop
CoPilot Laptop
Android
com.alk.copilot
WinCE
CoPilot


Once you’ve identified the name of your “CoPilot Content Folder” you can then pull the log files. Below please find the locations and names of the CoPilot log files needed for troubleshooting.


LOCATION
CONTENTS
{CoPilot Content Folder}
product.cfg (if one is used)
user.cfg
{CoPilot Content Folder}\log
Entire Folder
{CoPilot Content Folder}\NA\save
Entire Folder



SUMMARY

Information needed for effective troubleshooting

  • Origin and Destination of the trip
  • Location incident occurred
  • CoPilot Troubleshooting files