The error message "Base map is missing" means that you cannot install the map data, because the Product Key is set to a different region. In th...

All Product Keys have to be activated. This will normally be done during the initial start-up of CoPilot. However, if the device cannot connect to the inter...

If the address that you are sending is not being received by a device please review the address to ensure it is in the correct format. If you are sending th...

Active Traffic may not be updating due to lack of mobile signal or you have not subscribed for this additional feature, CoPilot will check for traffic updat...

The version that has been stolen needs to be remotely deactivated. This can be done by logging onto MyCoPilot online and the product deactivated on the devi...

No, we do not recommend deleting any content within program files. If there is limited space within your device please let your account manager know and we ...

As with all navigation apps, CoPilot can be a quite power-hungry application. This is due to a number of reasons including continuous use of the GPS receive...

For North American regions only: To submit a map improvement, please visit https:\\mapsure.alk.com For Europe, Australasia, South America, Africa, A...

It has been noted that when integrating with CPIK, blank screens can occasionally be seen.  When we have looked into this we have noted that in most cas...

Some instances where on Android CPIK deployments the keyboard is not shown when text entry is required such as the address entry screen. We recommend th...